Delivery & Returns

Receiving your order

PLEASE ORDER BY 18th DECEMBER FOR DELIVERY BEFORE CHRISTMAS IN THE UK AND USA.  Normal delivery schedules for other countries.

We deliver to the UK, Europe and worldwide, if you have any questions in regards to delivery, please email info@bolinwebb.com or call a representative on +44 (0)1572 868005.

Your custom is very important to us and we endeavour to answer any queries within 24 hours Monday to Friday. 

Country Cost Times Courier & Customs
UK 48 hours Free on orders over £60

£5 for orders under £60		 2 Working Days Order by 2pm for delivery within two days
Europe €15 5-10 Working Days Delivered Duties Paid (DDP)
USA

Free on orders over $60

$10 for orders under $60

 2-5 Working Days Delivered Duties Paid (DDP)
Rest of World £25 7-10 Working Days Delivered Duties Paid (DDP) excluding the Middle East, South America and Africa (DDU)

 

Refunds And Returns

Bolin Webb will refund or replace all un-used purchases within 14 days of the date of purchase. Please follow the process below to return a product.

  1. Let us know you wish you to return a product by emailing us on info@bolinwebb.com. Remember to include your Order # and reason for return.
  2. Send the item back to the address provided within 14 days of notifying us of your intention to return – we recommend sending your product recorded delivery just in case anything goes missing.
  3. On receipt of the product, we will refund your purchase and send an email to confirm this.

Exchanges

If you wish to exchange a product for any reason, please return your item within 14 days by following the standard returns procedure above. We will exchange on receipt.

If you have any questions in regards to refunds, please email info@bolinwebb.com or call +44 (0)1572 868005

Please Note: Bolin Webb are unable to cover the cost of returns unless there is a fault with the product or error with the order.